{"__v":21,"_id":"55d3b648f77e6d0d00b1b296","category":{"__v":1,"_id":"55d3b645f77e6d0d00b1b279","pages":["55d3b648f77e6d0d00b1b293","55d3b648f77e6d0d00b1b294","55d3b648f77e6d0d00b1b295","55d3b648f77e6d0d00b1b296"],"project":"55c505b41469ad2500fa2ab7","version":"55d3b644f77e6d0d00b1b273","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-08-10T18:45:06.005Z","from_sync":false,"order":7,"slug":"incidents","title":"Incidents"},"parentDoc":null,"project":"55c505b41469ad2500fa2ab7","user":"55c50f4a7c199a2f00665cbf","version":{"__v":6,"_id":"55d3b644f77e6d0d00b1b273","project":"55c505b41469ad2500fa2ab7","createdAt":"2015-08-18T22:48:36.632Z","releaseDate":"2015-08-18T22:48:36.632Z","categories":["55d3b645f77e6d0d00b1b274","55d3b645f77e6d0d00b1b275","55d3b645f77e6d0d00b1b276","55d3b645f77e6d0d00b1b277","55d3b645f77e6d0d00b1b278","55d3b645f77e6d0d00b1b279","55d3b645f77e6d0d00b1b27a","55d3b645f77e6d0d00b1b27b","55d3b645f77e6d0d00b1b27c","55d3b645f77e6d0d00b1b27d","55d7c2939510f00d007ec6fe","56fac9925df15a20002972a2","56fb2f7668e1d30e00a0b672","583498d411e8af2500f6b334","58e52a180ab7b03b00f4a97a"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.1.0","version":"1.1"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-08-10T23:10:57.051Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":1,"body":"## Easily understand the incidents causing most damage to your team\n\nUnderstanding your incident patterns and statistics is the key for successful auto-remediation. Neptune gives a single dashboard to manage your incidents coming from multiple monitoring tools and also gives visibility into important attributes like what incidents are having the most MTTR (Mean Time To Resolution) and what incidents occurring the most (frequency)?\n\nMost important of all, we give this unified analytics for alerts from all the monitoring tools, including the legacy tools like Nagios, Icinga, Sensu and Zabbix. If you are using one of these legacy monitoring tools, we understand that having this analytics report for your incidents would immediately tell you what alerts are happening the most so you can focus on the most important work.\n\n## It is different from the other incident dashboards that you might already have\n\nWe have a different method for analyzing incidents and prioritizing them for automation. Instead of analyzing individual incidents, aggregate them based on alarm and automate the top 20% alarms to cut down 80% of total incidents. This is different from aggregating your incidents based on host or incident source. You can automate these alarms by creating rules on Neptune for top occurring alarms or the alarms with the most MTTR and that should reduce your alert fatigue.\n\nHere are some advantages that we proudly claim about our incident analytics:\n\n * A single dashboard to get analytics of incidents across all monitoring tools.\n * Analyze the incidents based on alarm names, which is an efficient dimension to pick incidents for automation.\n * Sort the alarms based on MTTR or frequency.\n * Automate the important alarms with few clicks and reduce incident volume.\n\n## How do I see my incidents dashboard?\n\nTo access the incident dashboard provided by Neptune, just sign up for Neptune.io and integrate your monitoring tools. We actually query historical incidents also if the monitoring/alert tools supports it and keep the incident dashboard ready for you by the time you login.\n\nHere is a snapshot of sample incident dashboard.\n[block:image]\n{\n  \"images\": [\n    {\n      \"caption\": \"Sample Incident analytics dashboard provided by Neptune.io\",\n      \"image\": [\n        \"https://files.readme.io/lNmpKATATLI11AWPtgu0_Screen%20Shot%202015-09-01%20at%2011.50.51%20AM.png\",\n        \"Screen Shot 2015-09-01 at 11.50.51 AM.png\",\n        \"1644\",\n        \"660\",\n        \"#368099\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]","excerpt":"This page gives details on what analytics are provided by Neptune to help you understand your incidents.","slug":"incident-analytics","type":"basic","title":"Incident Analytics"}

Incident Analytics

This page gives details on what analytics are provided by Neptune to help you understand your incidents.

## Easily understand the incidents causing most damage to your team Understanding your incident patterns and statistics is the key for successful auto-remediation. Neptune gives a single dashboard to manage your incidents coming from multiple monitoring tools and also gives visibility into important attributes like what incidents are having the most MTTR (Mean Time To Resolution) and what incidents occurring the most (frequency)? Most important of all, we give this unified analytics for alerts from all the monitoring tools, including the legacy tools like Nagios, Icinga, Sensu and Zabbix. If you are using one of these legacy monitoring tools, we understand that having this analytics report for your incidents would immediately tell you what alerts are happening the most so you can focus on the most important work. ## It is different from the other incident dashboards that you might already have We have a different method for analyzing incidents and prioritizing them for automation. Instead of analyzing individual incidents, aggregate them based on alarm and automate the top 20% alarms to cut down 80% of total incidents. This is different from aggregating your incidents based on host or incident source. You can automate these alarms by creating rules on Neptune for top occurring alarms or the alarms with the most MTTR and that should reduce your alert fatigue. Here are some advantages that we proudly claim about our incident analytics: * A single dashboard to get analytics of incidents across all monitoring tools. * Analyze the incidents based on alarm names, which is an efficient dimension to pick incidents for automation. * Sort the alarms based on MTTR or frequency. * Automate the important alarms with few clicks and reduce incident volume. ## How do I see my incidents dashboard? To access the incident dashboard provided by Neptune, just sign up for Neptune.io and integrate your monitoring tools. We actually query historical incidents also if the monitoring/alert tools supports it and keep the incident dashboard ready for you by the time you login. Here is a snapshot of sample incident dashboard. [block:image] { "images": [ { "caption": "Sample Incident analytics dashboard provided by Neptune.io", "image": [ "https://files.readme.io/lNmpKATATLI11AWPtgu0_Screen%20Shot%202015-09-01%20at%2011.50.51%20AM.png", "Screen Shot 2015-09-01 at 11.50.51 AM.png", "1644", "660", "#368099", "" ] } ] } [/block]