{"__v":0,"_id":"58d94b867a37203b001ab499","category":{"__v":4,"_id":"55d3b645f77e6d0d00b1b27c","pages":["55d3b647f77e6d0d00b1b286","55d3b647f77e6d0d00b1b287","55d3b647f77e6d0d00b1b288","55d3b647f77e6d0d00b1b289","55d3b647f77e6d0d00b1b28a","55d3b647f77e6d0d00b1b28b","55d3b647f77e6d0d00b1b28c","55d3b647f77e6d0d00b1b28d","55d3b647f77e6d0d00b1b28e","55d3b647f77e6d0d00b1b28f","55d3b647f77e6d0d00b1b290","55d3b647f77e6d0d00b1b291","562ea6c53b2af20d006ad03d","56312e4024014b0d00bd9a48","564e4d122b223c2b00496a27"],"project":"55c505b41469ad2500fa2ab7","version":"55d3b644f77e6d0d00b1b273","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-08-10T18:45:23.276Z","from_sync":false,"order":9,"slug":"integration-guides","title":"Integration Guides"},"project":"55c505b41469ad2500fa2ab7","user":"55c50e9ca13abc25008c9088","version":{"__v":6,"_id":"55d3b644f77e6d0d00b1b273","project":"55c505b41469ad2500fa2ab7","createdAt":"2015-08-18T22:48:36.632Z","releaseDate":"2015-08-18T22:48:36.632Z","categories":["55d3b645f77e6d0d00b1b274","55d3b645f77e6d0d00b1b275","55d3b645f77e6d0d00b1b276","55d3b645f77e6d0d00b1b277","55d3b645f77e6d0d00b1b278","55d3b645f77e6d0d00b1b279","55d3b645f77e6d0d00b1b27a","55d3b645f77e6d0d00b1b27b","55d3b645f77e6d0d00b1b27c","55d3b645f77e6d0d00b1b27d","55d7c2939510f00d007ec6fe","56fac9925df15a20002972a2","56fb2f7668e1d30e00a0b672","583498d411e8af2500f6b334","58e52a180ab7b03b00f4a97a"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.1.0","version":"1.1"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2017-03-27T17:27:34.851Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":999,"body":"These are the steps for integrating your emails directly with Neptune. Neptune will create a new incident for every email received to the below email address. This allows you to integrate with custom alerting / monitoring tools for which Neptune doesn't yet have a first class integration. We are working actively to add more tools everyday but this can work as a placeholder while we've direct integration. \n\n\n## Step1: Enable email integration \n\nNavigate to the integrations page. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/f530e05-ClickIntegrations.png\",\n        \"ClickIntegrations.png\",\n        1479,\n        301,\n        \"#7e293f\"\n      ]\n    }\n  ]\n}\n[/block]\nInside the integrations page, select email option:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/51536d7-MonitoringToolsIntegation.png\",\n        \"MonitoringToolsIntegation.png\",\n        1391,\n        445,\n        \"#29363f\"\n      ]\n    }\n  ]\n}\n[/block]\nClick enable email integration check box. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/fa71999-Screen_Shot_2017-03-27_at_10_31_15_AM.png\",\n        \"Screen_Shot_2017-03-27_at_10_31_15_AM.png\",\n        939,\n        399,\n        \"#eeeeee\"\n      ]\n    }\n  ]\n}\n[/block]\n## Step2: Forward your emails to the above email\n\n## Step3: View incidents in open incidents page \nFor every email email is received, Neptune creates a new incident. For example, a sample incident looks like the below screen shot. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/771002f-Screen_Shot_2017-03-27_at_10.40.41_AM.png\",\n        \"Screen Shot 2017-03-27 at 10.40.41 AM.png\",\n        1268,\n        670,\n        \"#2c2c34\"\n      ]\n    }\n  ]\n}\n[/block]","excerpt":"Create incidents in Neptune by forwarding emails","slug":"email","type":"basic","title":"Email"}

Email

Create incidents in Neptune by forwarding emails

These are the steps for integrating your emails directly with Neptune. Neptune will create a new incident for every email received to the below email address. This allows you to integrate with custom alerting / monitoring tools for which Neptune doesn't yet have a first class integration. We are working actively to add more tools everyday but this can work as a placeholder while we've direct integration. ## Step1: Enable email integration Navigate to the integrations page. [block:image] { "images": [ { "image": [ "https://files.readme.io/f530e05-ClickIntegrations.png", "ClickIntegrations.png", 1479, 301, "#7e293f" ] } ] } [/block] Inside the integrations page, select email option: [block:image] { "images": [ { "image": [ "https://files.readme.io/51536d7-MonitoringToolsIntegation.png", "MonitoringToolsIntegation.png", 1391, 445, "#29363f" ] } ] } [/block] Click enable email integration check box. [block:image] { "images": [ { "image": [ "https://files.readme.io/fa71999-Screen_Shot_2017-03-27_at_10_31_15_AM.png", "Screen_Shot_2017-03-27_at_10_31_15_AM.png", 939, 399, "#eeeeee" ] } ] } [/block] ## Step2: Forward your emails to the above email ## Step3: View incidents in open incidents page For every email email is received, Neptune creates a new incident. For example, a sample incident looks like the below screen shot. [block:image] { "images": [ { "image": [ "https://files.readme.io/771002f-Screen_Shot_2017-03-27_at_10.40.41_AM.png", "Screen Shot 2017-03-27 at 10.40.41 AM.png", 1268, 670, "#2c2c34" ] } ] } [/block]